Refund Policy

Refund & Cancellation Policy

At iCRAB, we aim to provide reliable digital tools and services to help businesses manage their online presence and customer reviews.

Please read the following Refund & Cancellation Policy before purchasing our services.

1. Service Plans

iCRAB may offer different service plans, including:

• Soft Copy QR
• Physical QR Stand
• NFC + QR
• Other digital business-growth services introduced from time to time

Each plan may have its own pricing, validity, and included features.

2. Refund Eligibility

Because our services may involve account setup, digital activation, customized QR/NFC solutions, content generation, and service provisioning, refunds may not be available after the service has been activated or delivered, except where required by applicable law or where iCRAB determines otherwise.

3. Physical Products

For physical QR stands or NFC products, if the product is received damaged or defective, the customer should contact iCRAB within [48/72 hours] of delivery with relevant photographs or other supporting information.

After verification, iCRAB may provide a replacement or other appropriate resolution.

4. Incorrect Information

Customers are responsible for providing accurate business, contact, Google Business Profile, and delivery information.

iCRAB may not be responsible for delays or service issues caused by incorrect or incomplete information provided by the customer.

5. Cancellation

A cancellation request may be submitted to our support team.

If the service has already been activated, customized, delivered, or substantially provided, cancellation may not result in a refund.

6. Failed or Duplicate Payments

If a payment is deducted but the service is not successfully activated, please contact our support team with the transaction details.

For duplicate payments, we will review the transaction and process an eligible refund where applicable.

7. Refund Processing

Approved refunds will generally be processed through the original payment method or applicable payment provider.

The time taken for the amount to appear in your account may depend on the payment gateway or financial institution.

8. Google or Third-Party Service Changes

iCRAB depends on certain third-party platforms and services. Changes, restrictions, outages, suspensions, API limitations, or policy changes by third parties may affect certain features.

Such third-party issues do not automatically create a refund entitlement.

9. Contact for Refund Requests

For refund or cancellation-related queries:

iCRAB
Email: support@icrab.in
WhatsApp: +91 9836357977
Website: www.icrab.in