Privacy Policy
Effective Date: 17.02.2025
At iCRAB, we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, and services.
1. Information We Collect
We may collect information such as:
- Name
- Business name
- Email address
- Phone/WhatsApp number
- Business address and location
- Google Business Profile information
- Information provided while purchasing our services
- Login and account information
- Customer reviews and related business content
- Payment and transaction details
- Information you voluntarily provide through our website or support channels
2. How We Use Your Information
We may use the information collected to:
- Create and manage your iCRAB account
- Provide our Google Review and Business Growth Solutions
- Help manage Google Business Profile-related activities
- Generate AI-assisted review replies and business content
- Provide QR Code and NFC review solutions
- Provide customer support
- Process payments and subscriptions
- Improve our products and services
- Communicate important service-related updates
- Maintain security and prevent misuse of our services
3. Google Business Profile Information
Where applicable, iCRAB may use information related to your Google Business Profile to provide requested services such as review management, content creation, Google Posts, business updates, and related business-growth features.
iCRAB does not guarantee any particular Google ranking, review volume, traffic, leads, or sales.
4. AI-Generated Content
Some iCRAB features use AI to assist with review replies, content, SEO-related suggestions, posters, posts, and other business materials.
AI-generated content should be reviewed by the business before publishing where appropriate. iCRAB is not responsible for business decisions made solely on the basis of AI-generated suggestions.
5. Customer Reviews
iCRAB is designed to support genuine customer reviews.
We do not encourage or support fake, misleading, paid, or fabricated reviews. Customers should have the opportunity to review and edit any AI-assisted review content before submitting it.
6. Payment Information
Payments may be processed through third-party payment service providers. We may receive transaction-related information necessary to confirm and manage your purchase, but payment credentials may be handled directly by the applicable payment provider.
7. Data Security
We take reasonable measures to protect your information against unauthorized access, misuse, alteration, or disclosure.
However, no online system can be guaranteed to be completely secure.
8. Third-Party Services
Our services may interact with third-party platforms and services, including Google and payment providers. Their use of information may be governed by their own privacy policies and terms.
9. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Your Rights
You may contact us to request information regarding your account or to request correction or deletion of information, subject to applicable legal and service requirements.